Privacy
notice

Last updated: 18 August 2026

This notice explains how Gloria Jean's Coffees South Africa handles your personal information. It is written to meet the Protection of Personal Information Act 4 of 2013 ("POPIA"), and it follows the same structure we would use anywhere in the world: what we collect, why, on what legal basis, who sees it, how long we keep it, and what you can ask us to do about it.

We have tried to write it in plain language. If anything here is unclear, ask us and we will explain it. That is a right you have under the Consumer Protection Act, not a favour.

1. Who is responsible for your information

Gloria Jeans South Africa (Pty) Ltd, trading as Gloria Jean's Coffees South Africa, is the responsible party, meaning the organisation that decides why and how your personal information is processed.

• Registered name: Gloria Jeans South Africa (Pty) Ltd
• Trading as: Gloria Jean's Coffees South Africa
• Registration number: 2019/143516/07
• Registered office: 707 Currie Road, Windermere, Durban
• Email: admin@gloriajeanscoffee.co.za
• Telephone: [HEAD OFFICE TELEPHONE]

Stores are separate. Every Gloria Jean's store in South Africa apart from Oceans Mall is owned and run by an independent franchise partner. Where you deal with a store directly, such as a loyalty sign-up at the till, a job application handed to a manager or a catering booking, that franchise partner is the responsible party for the information you give them, not head office. This notice covers information collected through this website and by head office.

2. Our Information Officer

POPIA requires every organisation to appoint an Information Officer who is accountable for compliance and registered with the Information Regulator.

• Information Officer: [INFORMATION OFFICER FULL NAME]
• Email: admin@gloriajeanscoffee.co.za
• Postal address: 707 Currie Road, Windermere, Durban

Send any question, request or complaint about your personal information to that address. We aim to acknowledge within 5 business days and to resolve within 30 days.

3. What we collect

We collect only what we need for the purpose at hand. We do not ask for identity numbers, banking details or payment card data anywhere on this website.

Special personal information. We do not knowingly collect the categories POPIA treats as special: race, health, religious or political belief, trade union membership, biometrics or criminal history. Please do not include them in a message to us.

Children. This site is not directed at children under 18, and we do not knowingly collect their information without the consent of a competent person as POPIA requires. If you believe a child has given us information, tell us and we will delete it.

4. Cookies and tracking

This website sets no cookies of its own, and runs no analytics, advertising or tracking scripts. We do not build a profile of you, and we do not share your browsing behaviour with advertisers.

One thing you should know: our typeface is loaded from Google Fonts. When your browser fetches it, your IP address is necessarily disclosed to Google, which may process it outside South Africa. Nothing else about your visit is sent. If you would rather that did not happen, a browser extension that blocks third-party font requests will prevent it, and the site will fall back to a standard system typeface with no loss of function.

5. Why we process your information, and on what basis

POPIA requires a lawful justification for every processing activity. Ours are:

• To answer your enquiry, compliment or complaint. Basis: your consent, and our legitimate interest in running a business that responds to its customers.
• To assess a franchise enquiry and take it through our process. Basis: your consent, and steps taken at your request before entering a contract.
• To send you marketing you asked for. Basis: your consent, which you may withdraw at any time.
• To improve our stores, menu and service. Basis: our legitimate interest. Where we use feedback for this purpose we aggregate it so it no longer identifies you.
• To keep the website secure and available. Basis: our legitimate interest in preventing abuse and diagnosing faults.
• To meet legal obligations. Basis: compliance with the law, including tax and company law record-keeping.

We do not use your information to make decisions about you by automated means, and we do not carry out profiling.

6. Direct marketing

Section 69 of POPIA is strict about unsolicited electronic marketing, and we follow it.

• We send marketing email only to people who have asked for it.
• Every marketing message carries a working unsubscribe link, and we act on it promptly.
• We do not sell, rent or trade your details to anyone for their own marketing.
• You may object to direct marketing at any time, free of charge, by emailing admin@gloriajeanscoffee.co.za.

7. Who we share it with

We share personal information only where there is a reason to, and only with:

• The franchise partner concerned. If your message is about a particular store, we pass it to the people who can actually deal with it.
• Our service providers ("operators" under POPIA). The companies that host this website, carry our email and store our records. Each is bound by a written contract requiring them to process information only on our instructions and to keep it secure, as sections 20 and 21 require.
• Professional advisers. Our attorneys and accountants, where they need it to advise us.
• Authorities. Where the law requires disclosure, or to establish, exercise or defend a legal claim.

We do not sell your personal information. We never have.

8. Information sent outside South Africa

Section 72 of POPIA restricts sending personal information across borders. Two of our arrangements involve this:

• Google Fonts. As described in section 4, your IP address is disclosed to Google when your browser fetches our typeface.
• Email and hosting. Where a provider stores or routes data outside South Africa, we satisfy ourselves that it is subject to a law, binding agreement or corporate rules providing protection substantially similar to POPIA.

We do not otherwise transfer your information out of the country.

9. How long we keep it

• Enquiries and complaints. Up to 3 years from resolution, so we can see patterns and handle any follow-up.
• Franchise enquiries. Up to 3 years from last contact, or for the life of the relationship plus the retention period required by law if you become a partner.
• Newsletter subscribers. Until you unsubscribe, plus a suppression record so that we do not accidentally email you again.
• Server logs. As retained by our hosting provider, typically a few months.
• Records we must keep by law. For the period the relevant Act requires.

When a period ends we delete the information or de-identify it so that it can no longer be linked to you.

10. How we protect it

Section 19 requires appropriate, reasonable technical and organisational measures. Ours include serving this entire website over an encrypted HTTPS connection, limiting access to enquiry data to the staff who need it, choosing reputable providers and holding them to written terms, and reviewing our arrangements when something changes.

No system is perfectly secure. If a security compromise affects your personal information, section 22 requires us to notify the Information Regulator and to notify you as soon as reasonably possible, and we will do so.

11. Your rights

Under POPIA you have the right to:

• Be told whether we hold personal information about you, and to be given a description of it.
• Ask for a copy of that information. We may charge the fee prescribed under the Promotion of Access to Information Act.
• Ask us to correct or delete information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully.
• Object to processing on reasonable grounds, at any time and free of charge, where we rely on legitimate interest.
• Withdraw consent at any time, without affecting the lawfulness of what we did before you withdrew it.
• Object to direct marketing at any time.
• Complain to the Information Regulator, or to a court.

To exercise any of these, email admin@gloriajeanscoffee.co.za. A formal request for access must be made on Form 2 under the Promotion of Access to Information Act; ask us and we will send you the form and our PAIA manual. We will not charge you, or treat you differently, for exercising a right.

12. Complaining to the Regulator

If you are not satisfied with how we have handled your information or your request, you may complain to:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
PO Box 31533, Braamfontein, Johannesburg, 2017
Complaints: POPIAComplaints@inforegulator.org.za
General: enquiries@inforegulator.org.za
inforegulator.org.za

13. Changes to this notice

We update this notice when our practices change or the law does. The version on this page is always the current one, and the date at the top tells you when it last changed. If a change materially affects how we use information you have already given us, we will tell you directly rather than relying on you noticing.